I worked with Andrew to get a replacement. The original shipped from the manufacturer missing a piece. I was able to return the defected item and received a new one. It’s perfect! My son is very pleased with it. Andrew was very helpful in getting the issue resolved. We will more than likely purchase from CaveGamers in the future.
The item was used(we were not aware of this when ordering) and missing part of it. I emailed support and have not received a response from them. I highly recommend never ordering from Cave Gamers.